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[Resolved][Severity: Critical][Intrusion]

Tottori City: three intrusions into the Tottori-ichi online shop leaked 59,021 orders and member passwords

The city's online shop for local products was broken into three times over nine months, and data of members, donors and the shops on it was stolen.

Disclosed

2020-05-04

Organizations involved

1

Leaked or at risk

59K

59,021

Downtime

Unknown

What happened

  1. In the first intrusion, member and order data was stolen. [2]

  2. In the second, data on hometown tax donors and the shops was stolen. [2]

  3. In the third, system data other than personal data was stolen. [2]

  4. A shop reported receiving a phishing email, and the logs then showed the damage. [2]

  5. Public disclosure; the site was shut down. [1] [2]

Impact

  • 27,270 member records and 59,021 order records, including non-members: names, addresses, phone numbers, birth dates, genders, email addresses and donation amounts. Member records also held IDs and passwords. [2]
  • 20 hometown tax donors: names, addresses, contact details, donation amounts, gifts and delivery addresses. [2]
  • 20 shops: shop names, representatives, addresses, phone numbers, email addresses, bank accounts for payouts and contact names. [2]

Response

The city investigated the cause and urged anyone using the same ID and password elsewhere to change them. [2]

Timeline

  1. Started 2019-07-12
  2. Detected 2020-04-30
  3. Disclosed 2020-05-04
  4. 297 days

Services hit

Organizations involved

Open in organization search

Sources

  1. [1][News]ふるさと納税寄付者含む 59,021 件の受注情報が不正アクセスで流出(鳥取市)ScanNetSecurity · 2020-05-11 08:00
  2. [2][News]鳥取市の通販サイトに不正アクセス - 利用者情報が流出Security NEXT · 2020-05-07