ORIX Hotel Management: an old server of the Hundred Stay Tokyo Shinjuku hotel went missing, and about 209,000 customer records may have been taken out

1. 2020-12-02

   An inventory of company assets could not locate a server holding about 209,000 customer records. Because removal from the premises could not be ruled out, the company filed a damage report with the police and set up an internal investigation team. [1] [2]

2. 2020-12-04

   The company disclosed the case. [1] [2]

The server held records of guests who booked or stayed at the hotel from July 14, 2010 to February 2, 2018. Of about 209,000 records, about 102,000 were names only, and the rest also include addresses, phone and fax numbers, mail addresses, gender and birth dates. No card or passport data was stored. There were no reports of misuse or financial loss. [1] [2] [3]

The server stayed in the on-site machine room after the data was moved to a new system in February 2018. According to ITmedia, it could not be found in an inventory in October 2020, and the loss was confirmed on December 2 after a search. [1] [3]