At Home: unauthorized login to the moving quote system
On 22 January a third party accessed and logged in to the system that runs the moving quote service on the At Home property site. Names, emails, phone numbers and addresses of 408 people who requested quotes since January 2025 may have leaked, along with data on 14 moving companies, 315 member real estate agencies (including bank account details) and 5,143 further agencies. The service was suspended. Public quote requests resumed at 11:00 on February 17 after safety checks, while the agency management system remained suspended. No data alteration or new leakage was found.
Disclosed
2026-02-05
Organizations involved
1
Leaked or at risk
5.1K
5,143
Downtime
Unknown
Timeline
- Started 2026-01-22
- Disclosed 2026-02-05
- 14 days
Attack or cause
- Method
- [Credential abuse]
- Impact
- [Data leak][Service outage]
- Entry point
- Unknown
Data exposed or at risk
Services hit
Organizations involved
[Breached][Critical]Tokyo, OtaReal estate and rental
At Home Co., Ltd.
Sources
- [1][Official]不正アクセスによる個人情報漏えいの可能性に関するお詫びとご報告At Home · 2026-02-05
- [2][Official]「引越し見積もり」コンテンツの再開および個人情報漏えいの可能性に関するお知らせ(第二報)At Home · 2026-02-17