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[Investigating][Severity: Critical][Web app exploit]

Arara: unauthorized access to its Arara Message email service takes about 3.01 million email addresses

On 28 October Arara found unauthorized access to a server of its email delivery service Arara Message and cut that server off the network. It confirmed that about 3.01 million email addresses held by its corporate customers were taken from one system. The cause was an exploited vulnerability in a web server. The affected environment is suspended. Its parent Paycloud Holdings disclosed it to the Tokyo Stock Exchange on 29 October. Which customers' addresses are included has not been published.

Disclosed

2026-10-29

Organizations involved

1

Leaked or at risk

3M

3,010,000

Downtime

Unknown

Timeline

  1. Detected 2026-10-28
  2. Disclosed 2026-10-29
  3. 1 days

Attack or cause

Method
[Web app exploit]
Impact
[Data leak][Service outage]
Entry point
Web app

Data exposed or at risk

[E-mail address]

Services hit

Organizations involved

Open in organization search

Sources

  1. [1][Official]当社が提供する「アララメッセ-ジ」への不正アクセスによる情報流出およびサービス停止についてArara · 2026-10-29
  2. [2][Official]当社連結子会社が提供する「アララメッセ-ジ」への不正アクセスによる情報流出およびサービス停止についてPaycloud Holdings · 2026-10-29