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[Contained][Severity: Critical][Intrusion][Credential abuse]

Selectable Gold Benefits: subcontractor’s cloud breach exposes identifiers for 198,660 people

A cloud service used by Office Tandem exposed 198,660 people’s identifiers; 2,622 also had profile data exposed. Cards are excluded; the benefit service remains suspended.

Disclosed

2026-11-09

Organizations involved

4

Leaked or at risk

198.7K

198,660

Downtime

Unknown

People affected or at risk

198.7K

198,660

Exposure at a subcontractor’s cloud service

A development/maintenance cloud used by Office Tandem, subcontracting through Forestech for Benefit One, was accessed at 18:05 on 19 October and an API key exposed. It detected the access and revoked the key at 22:00 on the 21st, removing affected cloud data on the 28th. Logs provided on 4–5 November confirmed access using the key and exposed personal data. The notice describes a different environment and timeline from the Toku-kai server access starting on 14 October. [1]

Credit Saison gives 198,660 people after deduplication: 2,617 with profile data and three identifiers, 5 with profiles and two identifiers, 42,358 with Credit Saison and Benefit One customer numbers, and 153,680 with only Credit Saison identifiers. Profiles may include name/readings, gender, birth date, phone, email and postal code. Names and contacts were not exposed for everyone. [2] [1]

Card numbers, expiry and security codes were not held in the affected systems and did not leak. Intrusion into Credit Saison’s own systems is unconfirmed. The service was stopped as a precaution on 22 October, without a reopening date pending investigation/prevention. Secondary harm is unconfirmed and affected users are being contacted. [2] [1]

Timeline

  1. Started 2026-10-19
  2. Detected 2026-10-21
  3. Disclosed 2026-11-09
  4. 21 days

Supply chain

Services hit

Organizations involved

Open in organization search

Sources

  1. [1][Official]当社業務委託先への不正アクセスによる提携先会員の個人情報漏えいに関するお知らせ(第二報)Benefit One · 2026-11-09
  2. [2][Official]株式会社ベネフィット・ワンが提供する「選べるゴールド優待」における個人情報漏えいに関するお知らせとお詫びCredit Saison · 2026-11-09