SoftBank: a person working at a door-to-door sales agent photographed contract copies to steal 6,347 customer records, and 62 illegal bank withdrawals followed

1. 2021-03-04

   SoftBank announced the case. It said it learned of the theft while helping with the investigation of a person arrested by the Metropolitan Police Department on suspicion of a separate computer fraud. [1] [2] [3]

Between 2015 and 2018, a person doing agency work through door-to-door and booth sales at a multi-carrier store photographed or copied customer slips from contract procedures and obtained data on 6,347 customers: names, addresses, birth dates, phone numbers, mobile numbers, IMEI numbers, voicemail and call-forwarding PINs, and bank names and account numbers for payment. [1] [2]

Investigators told SoftBank that some of these customers suffered 62 illegal withdrawals from bank accounts, compensated by the banks. Bank PINs were not taken. SoftBank notified the customers by letter and reset the voicemail and similar PINs. [1] [2]