FWD Life: unauthorized agency login puts up to 9,000 insurance contract records at risk

On 7 November, FWD found that an outsider had used an agency salesperson’s account to log into FWD navi and could view contract data. As of 19:00 on 9 November, it judged up to 9,000 contract records, including policyholder and insured names, potentially exposed. This is a record count, not a person count. Card-number and My Number exposure is not confirmed. [1]

The account and internet access to the system were suspended. FWD checked that potentially affected contracts had no unauthorized changes and completed preventive measures. It reports no impact on coverage, premium payments or claims payments, and plans individual written notification and authority reporting. The notice does not establish health-data exposure or how the account credentials were obtained. [1]