Idealog: development/test environment breached; real Kaijo Best Search and other data may leak
A development/test breach may expose real Kaijo Best Search and Supenavi data. Production is separate with no confirmed intrusion. JR West Hotels is checking its exposure.
Disclosed
2026-11-04
Organizations involved
2
Leaked or at risk
Unknown
Downtime
Unknown
Development versus production
Idealog detected unauthorized access to its development/test environment on 30 October. Some Kaijo Best Search and Supenavi test data contains actual personal information; exposure and scope are under investigation. Login emails and passwords had been replaced with dummy values; actual authentication or card data is absent. Production is separate and no intrusion into it has been confirmed. [1]
Idealog suspects deficiencies in external-connection/authentication settings. It blocked the route and is revising credentials and access restrictions. JR West Hotels received the report on 4 November and is checking venue inquiries for Hotel Granvia Kyoto, Osaka, Okayama and Hiroshima, Nara Hotel, Osaka Station Hotel and Hotel Vischio Amagasaki. Actual exposure and counts remain unconfirmed. [1] [2]
Timeline
- Detected 2026-10-30
- Disclosed 2026-11-04
- 5 days
Attack or cause
- Method
- [Intrusion][Misconfiguration]
- Impact
- [Data leak]
- Entry point
- Unknown
Data exposed or at risk
–
Supply chain
Services hit
Real data in development/test is affected; production intrusion is unconfirmed.
Real data in the development/test environment is affected.
Organizations involved
[Breached][Moderate]Tokyo, BunkyoInformation and communications
Idealog Co., Ltd.Investigating real data in its development/test environment; no intrusion into production is confirmed.
[Through a supplier][Moderate]Kyoto, Kyoto, ShimogyoAccommodation, food and drink
JR West Hotels LimitedNames, contacts and other data supplied to Kaijo Best Search may have leaked; scope and counts remain under investigation.
Sources
- [1][Official]開発・検証環境への不正アクセスに関するお知らせとお詫びIdealog · 2026-11-04
- [2][Official]「会場ベストサーチ」の管理システムへの不正アクセスに伴う個人情報漏えいの可能性についてJR West Hotels · 2026-11-06