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[Investigating][Severity: Major][Intrusion]

Ryohin Keikaku: 19,933 MUJI made-to-order curtain records with names and addresses may have leaked via a subcontractor

A subcontractor's server for MUJI made-to-order curtains was accessed on 19 October; 19,933 records of 2018 to 2022 orders with names, addresses and phone numbers may have leaked.

Disclosed

2026-11-02

Organizations involved

2

Leaked or at risk

19.9K

19,933

Downtime

Unknown

What happened

  1. A server managed by Nanotec, the system subcontractor, was accessed from outside. [1]

  2. Nanotec found the traces and reported them to Ryohin Keikaku through MN Inter-Fashion. [1]

  3. Ryohin Keikaku announced the incident. [1]

Impact

Names, addresses, phone numbers, order details and delivery addresses in 19,933 records (some customers appear more than once) of MUJI made-to-order curtain orders from 10 April 2018 to 25 January 2022 may have leaked. Card data and email addresses are not included. [1]

Current orders run on a different server, where no problem has been found. The company treats this separately from Ryohin Keikaku: MUJI app intrusion, announced on 30 October. [1]

Timeline

  1. Detected 2026-10-28
  2. Disclosed 2026-11-02
  3. 5 days

Attack or cause

Method
[Intrusion]
Impact
[Data leak]
Entry point
Supplier

Data exposed or at risk

[Name][Postal address][Phone number][Purchase history]

Supply chain

Organizations involved

Open in organization search

Sources

  1. [1][Official]オーダーカーテンに関するお客さま情報の流出の可能性についてRyohin Keikaku · 2026-11-02