Shiseido: skin-analysis system breach leaks 2,515 records, including names and skin results
A skin-analysis system breach leaked 2,515 records. Face images and cards are excluded. Beauty Alive Circulation Check and related services remain stopped with no restart date.
Disclosed
2026-11-06
Organizations involved
3
Leaked or at risk
2.5K
2,515
Downtime
Unknown
Affected and suspended services
Unauthorized access to the Facial Condition Analyzer (FCA) online skin-analysis system was detected on 27 October. Some data was altered and extracted, with 2,515 leaked records containing names, emails, ages, gender, member IDs, questionnaire data, skin results and timestamps. Face images are excluded and the system does not handle cards. The developer and external specialists are investigating the cause and scope. [1]
Confirmed exposure concerns Beauty Alive Circulation Check at Shiseido Online Store and SHISEIDO’s in-store/online services. Hada Pasha, Men’s Skin Checker, ELIXIR AI Skin Analyzer, IPSA AI Recipist mico and CO-HADA Scan also use FCA and are stopped as a precaution, with no confirmed exposure in those services. No restart date is set. [1] [2] [3]
Timeline
- Detected 2026-10-27
- Disclosed 2026-11-06
- 10 days
Attack or cause
- Method
- [Intrusion]
- Impact
- [Data leak][Service outage]
- Entry point
- Unknown
Data exposed or at risk
Supply chain
- Organizations listed on this site
- 3
Services hit
Organizations involved
[Breached][Major]Tokyo, ChuoManufacturing2,515 leaked
Shiseido Company, Limited[Through a supplier][Major]Tokyo, ChuoWholesale and retail trade
Shiseido Japan Co., Ltd.Exposure is confirmed in skin analysis at the online store and SHISEIDO; other functions are stopped as a precaution. The total is not allocated by company.
[Precautionary halt][Minor]Tokyo, MinatoManufacturing
IPSA Co., Ltd.mico and CO-HADA Scan using the same system are stopped as a precaution; exposure is unconfirmed.
Sources
- [1][Official]当社肌測定システムへの不正アクセスによる個人情報漏えいに関するお詫びとお知らせShiseido · 2026-11-06
- [2][Official]肌測定システムへの不正アクセスによる個人情報漏えいおよびサービス停止に関するお知らせShiseido Online Store · 2026-11-06
- [3][Official]肌測定システムへの不正アクセスによる個人情報漏えいに関するお詫びとお知らせSHISEIDO · 2026-11-06