Iseto: ransomware leaks data of about 3.07 million people from about 100 client organizations
On 29 May 2024 Iseto announced a ransomware attack. The company prints and mails notices for financial institutions, local governments and others. On 26 May several servers and PCs were encrypted, and on 18 June files containing personal data were published on the dark web. The Personal Information Protection Commission issued guidance to the company on 19 March 2025: the leaked client data covered 3,076,477 people in total (13,150 of them with sensitive data), from 41 direct clients and about 100 organizations including their own clients. The attacker came in through a VPN device that had not been updated for about three years, and password management was weak. Against the storage rules, personal data had been copied to servers on the core network. In Toyota City, the names, addresses, birth dates, tax amounts and other data of 148,620 residents leaked. At Iyo Bank, addresses, names and transaction and account details of 254,659 customers leaked. At Kubota Credit, names, addresses, purchase and billing details and more of 61,424 customers leaked. In Tokushima Prefecture, automobile tax data of 144,455 people and businesses leaked; the prefecture said Iseto reported the ransomware as 8Base (ITmedia NEWS). At Kumon, data of 739,714 members, 17,481 instructors and others leaked; in Wakayama City, 151,421 records from resident tax notices leaked.
Disclosed
2024-05-29
Organizations involved
13
Leaked or at risk
3.1M
3,076,477
Downtime
Unknown
Timeline
- Started, Detected 2024-05-26
- Disclosed 2024-05-29
- 3 days
Attack or cause
- Method
- [Ransomware]
- Impact
- [Data leak]
- Entry point
- VPN device
- Actor
- 8Base Ransomware group · Attributed
Data exposed or at risk
Supply chain
[Breached]
[Breached]
- Tokushima Prefectural Government
- Toyota City
- Wakayama City
- The Iyo Bank, Ltd.
- Kumon Institute of Education Co., Ltd.
- Sumitomo Mitsui Trust Bank, Limited
- Kubota Credit Co., Ltd.
- Kyoto Chamber of Commerce and Industry
- Manulife Life Insurance Company
- Nippon Life Insurance Company
- Saikyo Shinkin Bank
- Tokai Shinkin Business Inc.
- Organizations listed on this site
- 13
Organizations involved
[Through a supplier][Critical]Tokushima, TokushimaPrefecture144,455 leaked
Tokushima Prefectural GovernmentPrint data for the 2023 automobile tax (132,503 individuals and 7,691 businesses), 4,260 status reports for tax-exempt vehicles from 2022 and more, with names, addresses, tax amounts and licence plate numbers, leaked. Iseto had not deleted data it reported as deleted after the contract ended and had handled it on its core network instead of the intended one.
[Through a supplier][Critical]Aichi, ToyotaMunicipality148,620 leaked
Toyota CityHad outsourced the printing of tax notices and other mail to Iseto.
[Through a supplier][Critical]Wakayama, WakayamaMunicipality151,421 leaked
Wakayama CityData from the 2023 special collection resident tax notices (135,118 individuals and 16,303 businesses): addresses, names and tax details. Iseto had copied the data to another department's server and kept it after the contract ended instead of deleting it.
[Breached][Critical]Kyoto, Kyoto, NakagyoInformation and communications3,076,477 leaked
Iseto Inc.[Through a supplier][Critical]Ehime, MatsuyamaFinance and insurance254,659 leaked
The Iyo Bank, Ltd.Addresses, names, transaction dates and amounts, account details and more leaked. Iseto had kept the work data on a server not meant for it and had not deleted it after the job.
[Through a supplier][Critical]Osaka, Osaka, YodogawaEducation and learning support739,714 leaked
Kumon Institute of Education Co., Ltd.Names, member numbers, materials, classrooms, school years and more of 739,714 members leaked (birth dates and parents' names for Baby Kumon members). Also affected: addresses, phone numbers and iKUMON authentication codes of 4,678 members announced earlier, and names, addresses and bank account details (last three digits masked for all but one) of 17,481 instructors.
[Through a supplier][Major]Tokyo, ChiyodaFinance and insurance
Sumitomo Mitsui Trust Bank, LimitedOutsourced printing and mailing of statements; announced that personal data it provided leaked (no count given).
[Through a supplier][Major]Osaka, Osaka, KitaFinance and insurance61,424 leaked
Kubota Credit Co., Ltd.Print data for September 2022 statements and invoices (names, addresses, purchase and billing details, part of the debit account details) leaked. Iseto had left data it should have deleted after the job on its general office network.
[Through a supplier][Major]Kyoto, Kyoto, ShimogyoOther services41,819 leaked
Kyoto Chamber of Commerce and IndustryOutsourced form printing and mailing to Iseto. Data on 13,725 member companies, such as company names, representative names, mailing addresses and partial bank account details, leaked (first reported as 41,819 records including duplicates).
[Through a supplier][Major]Tokyo, ShinjukuFinance and insurance1,082 leaked
Manulife Life Insurance CompanyNames, birth dates, addresses, phone numbers, application numbers and more for 1,082 contracts applied for online between late September and early October 2022 leaked.
Sources
- [1][Official]ランサムウェア被害の発生についてIseto · 2024-05-29
- [2][Official]ランサムウェア被害の発生について(続報2)Iseto
- [3][Official]不正アクセスによる個人情報漏えいに関するお詫びとご報告Iseto · 2024-10-04
- [4][Official]委託業者のランサムウェア被害に伴う個人情報の漏えいについてToyota City
- [5][Regulator]株式会社イセトーに対する個人情報の保護に関する法律に基づく行政上の対応についてPPC · 2025-03-19
- [6][Official]業務委託先での不正アクセスによるお客さま情報の漏えいについて(第2報)The Iyo Bank · 2024-08-19
- [7][Official]「業務委託先への不正アクセスによる個人情報漏えい」に関する調査結果と再発防止策Kubota · 2024-09-09
- [8][News]徳島県、個人情報20万件漏えいの可能性 委託先・イセトーのランサムウェア被害で すでに削除済みのはずが……ITmedia NEWS · 2024-07-04
- [9][News]14万5千件の個人情報流出 徳島県の委託先イセトーがウイルス感染The Asahi Shimbun · 2024-07-03
- [10][Official]当社の業務委託先におけるランサムウェア被害と個人情報漏えい発生についてManulife Life Insurance · 2024-07-02