SoftBank: member sites taken offline after an unauthorized access attempt on My SoftBank
On 19 October, SoftBank said a third party had attempted unauthorized access to some systems of its My SoftBank member site. On 17 October its monitoring system automatically detected abnormal activity in related systems, and it stopped some of them and blocked suspicious communication routes. To protect customer data, it took the My SoftBank, My Y!mobile and My Menu websites offline from 8 a.m. that day; the apps stayed available. On 22 October it said the My SoftBank website reopened around 9 p.m. on 21 October after security measures, while My Y!mobile and My Menu stay offline as work continues. The notices do not say whether any data leaked.
Every organization listed paused its services as a precaution; none is listed as hit.
Disclosed
2026-10-19
Organizations involved
1
Leaked or at risk
Unknown
Downtime
Unknown
Timeline
- Started, Detected 2026-10-17
- Disclosed 2026-10-19
- 2 days
Attack or cause
- Method
- [Unknown]
- Impact
- [Service outage]
- Entry point
- Unknown
Data exposed or at risk
–
Services hit
Organizations involved
[Precautionary halt][Moderate]Tokyo, MinatoInformation and communications
SoftBank Corp.Took the web versions of its member sites offline after an unauthorized access attempt; has not said whether data leaked.
Sources
- [1][Official]お客さま向け会員サイト「My SoftBank」の一時的な停止についてSoftBank · 2026-10-19
- [2][Official]お客さま向け会員サイト「My SoftBank」の再開についてSoftBank · 2026-10-22
- [3][News]ソフトバンク、「My SoftBank」「My Y!mobile」「My Menu」を再開 セキュリティ強化の対策を実施ITmedia Mobile · 2026-10-22